Quality policies

Palco4 is a company that provides a ticketing platform service under a Software as a Service (SaaS) model at an international level. Palco4 was founded with a strong commitment to offering a technologically advanced product and the highest quality standards at a competitive price.

Since our beginnings, quality has been our raison d'être and our key differentiating factor from our competitors. We aim to go even further in these areas through the implementation of a quality management system.

The Management of Palco4 approaches the Quality Management System as a way to organize the operation of the company based on fundamental pillars such as the quality of its services, management of Quality aspects, customer satisfaction, emergencies, risks, legal requirements, and the continuous improvement of the System's effectiveness. To this end, the Palco4 Quality Management System is based on:

• Quality and its improvement are the responsibility of everyone in the company, starting from the top.
• The highest level of quality and adherence to it is achieved by planning, executing, reviewing, and improving the Quality Management System to prevent possible errors.
• Complying with applicable environmental legislation and regulations, as well as other requirements our company subscribes to related to its environmental aspects.
• Establishing and regularly reviewing objectives and targets consistent with the commitments made in this statement. For the effective application of these principles, support from both the management team and the staff is absolutely necessary.
• Continuously strengthening our quality management to achieve improvements in the overall performance of the company, with an analysis-driven approach.
• Orienting Quality towards the satisfaction of all our customers through the commitment of the entire organization to meet their needs and requirements, as well as legal and regulatory requirements and those inherent to our products.
• Focusing on Continuous Improvement in both production processes and the effectiveness of the Quality Management System, where error prevention is a fundamental aspect.
• Identifying and controlling the organization's environmental aspects and risks, thereby establishing a preventive approach.
• Paying maximum attention to technological developments and the potential improvements that new technologies may make available to us.
• Ensuring participation and collaboration from everyone; therefore, this Policy is disseminated to all company personnel for their knowledge and understanding.

For the effective application of these principles, support from both the management team and the staff is absolutely necessary.

Management will periodically review this Policy in order to develop the concept of continuous improvement and, in doing so, ensure it remains up to date.